Intouch Medical was started by Russell Smith in 2002, originally dealing only with the Energist products and Miracle Microdermabrasion machine which he proudly designed and built himself. Russell proceeded to grow the business adding new products and brands like the Vision Viewing systems and most recently the addition of Ellex and their range of opthalmic lasers.
Russell says "the aim of Intouch Medical has always been to distribute and support a range of Medical and Cosmetic equipment to the New Zealand market and as a small New Zealand based company we strive to offer personal and efficient service with strong technical support. We are conscious that clinics in New Zealand don’t always receive the support that’s required - in the form of service support and training that should be expected and that sometimes overseas based companies are not always able or willing to supply".
Russell's extensive electrical background has served Intouch well when referring to the service side of the business. By combining his immense electrical knowledge with in depth supplier based training there is very little out there than can stump him, which is reassuring for the client base.
Being 100% New Zealand owned and run has given Intouch Medical the distinct advantage of being able to respond to their customers enquiries quickly and effectively: "We are able to get support or training staff, in most cases, anywhere within NZ in 24 hours to satisfy any needs or requirements our customers may have" says Russell "And we are able to meet our clients regularly and build up a relationship with them which gives a competitive edge over offshore based suppliers".
Extend Marketing is proud to be associated with Intouch Medical to assist Russell Smith and his team in the sales process - focussing particularly with Cavi-Lipo - the exciting new body contouring machine for beauty therapy salons, along with existing Energist and Ultra Lite IPL machines.